FAQs

[vc_row row_stretch=”container” content_placement=”top” desktop_margin_bottom=”50px” ipad_custom_padding_margin=”yes” ipad_padding_right=”ipad-padding-right-30px” ipad_padding_left=”ipad-padding-left-30px” mobile_custom_padding_margin=”yes” mobile_padding_right=”mobile-padding-right-30px” mobile_padding_left=”mobile-padding-left-30px” desktop_padding_top=”0″][vc_column alignment=”text-left” ipad_custom_padding_margin=”yes” ipad_padding_right=”ipad-padding-right-30px” ipad_padding_left=”ipad-padding-left-30px” mobile_custom_padding_margin=”yes” mobile_padding_right=”mobile-padding-right-30px” mobile_padding_left=”mobile-padding-left-30px” desktop_padding_right=”20%” desktop_padding_left=”20%”][cata_custom_heading text=”FAQ’s” font_container=”tag:h3|font_size:33px|text_align:center|color:%23282828|line_height:42px” use_google_fonts=”yes” google_fonts=”font_family:Merriweather%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” customcss=”padding-bottom:0;”][/vc_column][/vc_row][vc_row content_placement=”middle” columns_gap=”0″ desktop_margin_bottom=”0″ mobile_custom_padding_margin=”yes” mobile_margin_bottom=”mobile-margin-bottom-30px”][vc_column alignment=”text-left” width=”1/2″ use_animation=”yes” animation_delay=”300″ animation_type=”fadeInDown”][cata_single_image img_align=”img-center” hover_effect=”effect-zoomin” image=”5923″][/vc_column][vc_column alignment=”text-center” bg_type=”color” bg_color=”#fafafa” ipad_custom_padding_margin=”yes” ipad_padding_right=”ipad-padding-right-30px” ipad_padding_left=”ipad-padding-left-30px” mobile_custom_padding_margin=”yes” mobile_padding_right=”mobile-padding-right-30px” mobile_padding_left=”mobile-padding-left-30px” width=”1/2″ use_animation=”yes” animation_delay=”350″ desktop_padding_right=”70px” desktop_padding_left=”70px” animation_type=”fadeInUp”][cata_empty_space height=”20px”][cata_custom_heading text=”GOT QUESTIONS?” font_container=”tag:h3|font_size:25|text_align:center|color:%23686868″ use_google_fonts=”yes” google_fonts=”font_family:Merriweather%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” customcss=”padding-bottom:0;”][cata_column_text text_color=”dark”]We can help![/cata_column_text][cata_empty_space height=”20px”][cata_column_text text_color=”dark” css=”.vc_custom_1599873515641{margin-right: 10px !important;margin-left: 10px !important;}”]EJB values the personal relationship that we develop with our brides. We understand that today’s modern brides are trying to make their dress their personal style – with sentimental touches added that reflect themselves, and their relationship. We want you to feel comfortable with this very special experience, and will answer any questions that you may have. If your question is not covered here, please contact us![/cata_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][cata_empty_space height=”65″][cata_custom_heading text=”COMMONLY ASKED QUESTIONS” font_container=”tag:h3|font_size:25|text_align:center|color:%23686868″ use_google_fonts=”yes” google_fonts=”font_family:Merriweather%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” customcss=”padding-bottom:0;”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row content_placement=”top”][vc_column width=”2/3″][vc_tta_tour main_style=”style2″ active_section=”1″][vc_tta_section title=”How many people can we bring?” tab_id=”1599764496104-a0082905-b889cd4a-3ef6″][vc_column_text]

That’s up to you but we recommend that you choose your bride tribe wisely. Big groups can be fun but you may have many opinions. Generally we advise that you bring just the people whose opinions mean the most to you and leave the negative nellies at home. We are a cozy boutique so if you plan on bringing more than 4, plz let us know so we are sure that we can accommodate the bigger group.

You want to go it alone or just bring one other person? Fantastic! Those appointments are great because you are guaranteed to pick a dress that is your personal style and genuinely represents you.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”When should I start shopping?” tab_id=”1599764496202-877a2953-46eecd4a-3ef6″][vc_column_text]If you plan on purchasing off the rack, you will be leaving with a dress that day so you will only need time for alterations. Keep yourself organized and purchase as far in advance as you care to because who doesn’t get excited when they start checking things off the extensive wedding day list?

If you find a dress but prefer to order it in a different option, we recommend 9-12 months in advance, 6 months to get the dress and 3 months for alterations.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Should I make an appointment?” tab_id=”1599764496307-2f516cf7-0fc6cd4a-3ef6″][vc_column_text]Absolutely! When you book an appointment, we reserve an area just for you and your entourage. If you walk-in and all of our consultants are busy with appointments, you may not be able to try on dresses as all rooms may be full. Keep in mind, many of our dresses are purchased off the rack. We show many dresses on social media and those in particular will tend to go quickly. So if you see something on instagram that you like, definitely make an appointment or you may miss it. We do not allow holds or saves.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the best day to book an appointment?” tab_id=”1599764496414-e7f6c374-878dcd4a-3ef6″][vc_column_text]While a Saturday slot may be a no brainer, we would warn against it if you want the most laid back experience. Saturdays can get busy and the energy is a little crazy. If you opt for a weekday the vibe will be very laid back.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How does payment work?” tab_id=”1599764496570-3cf4ca84-2b40cd4a-3ef6″][vc_column_text]

We accept cash or credit cards. All off the rack dresses need to have half down and need to be paid in full within 3 months. You won’t be able to leave with the dress until it has been paid in full.

Special ordered dresses also need half down and take up to 6 months to come in. We will call when your dress arrives and the balance will need to be paid in full within 30 days of phone call.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What’s the bustle all about?” tab_id=”1599764496719-2478cf02-9625cd4a-3ef6″][vc_column_text]

Let’s talk all things bustle! Today, bustles are primarily used to shorten the train of a gown through a series of buttons and loops, ties, or hook and eyes, to allow for more mobility and keep the gown from being stepped on. Modern bustles can be eye-catching or understated depending on the look you are going for.

Gowns do not come with bustles installed, this is mainly because gowns are made to a standard length and will need to be hemmed and bustled to just touch the floor when the bride is wearing it. Because each bride can be a different height and her shoe choice can add even more variation, bustles and hems are both performed when you have your alterations done. Your seamstress will walk you through the options and together you will decide what look you like best with your chosen dress.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can a bride celebrate her purchase with champagne?” tab_id=”1599765543090-922c40b6-7832cd4a-3ef6″][vc_column_text]The city of West Bend prohibits us from serving alcoholic beverages. This doesn’t make us happy but the good news is that we are surrounded by many excellent establishments so you can continue the dress buying celebration, with cocktails if desired, in walking distance. Ask our consultants for recommendations, there are many, and we love it when a bride and her tribe support local establishments. Purchase on a Thursday evening and conveniently walk right out of the shop into Music on Main, what a great way to carry on that happy vibe into the night with your tribe! Saturday morning and the famous West Bend Farmer’s Market offers a more laid back vibe for post purchase celebrating right outside of the door as well.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your buying policy?” tab_id=”1599773433234-e3ad3308-deba”][cata_column_text text_color=”dark”]As is consistent throughout the industry all sales are final, no returns or exchanges are accepted. A binding contract is signed for all purchases. No worries though, we are confident that you will love your purchase![/cata_column_text][/vc_tta_section][vc_tta_section title=”Do you offer alterations?” tab_id=”1599773472269-61230532-4e1f”][vc_column_text]In most cases, on-site alterations tend to be more expensive than finding your own seamstress. The shop must think about paying the seamstress and make a profit for themselves. Because of this, we do not do on-site alterations but we do have a list of highly creative and experienced seamstresses for you to choose from. We are in constant contact with them and can help relay your vision to them if necessary.[/vc_column_text][/vc_tta_section][/vc_tta_tour][/vc_column][vc_column width=”1/3″][cata_single_image img_align=”img-right” image=”5939″][/vc_column][/vc_row][vc_row][vc_column][cata_empty_space height=”45″][cata_custom_heading text=”WE LOOK FORWARD TO YOUR VISIT!” font_container=”tag:h3|font_size:25|text_align:center|color:%23686868″ use_google_fonts=”yes” google_fonts=”font_family:Merriweather%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” customcss=”padding-bottom:0;”][cata_empty_space height=”20″][cata_column_text text_color=”dark”]

This is a busy time for brides but do yourself a favor, make time for yourself and clear your schedule for a couple of hours. EJB welcomes you to make an appointment and shop our beautiful wedding gowns and merch. At EJB we connect with the coolest brides in all sizes with all budgets. From price point to sizing we want all brides to feel welcomed!

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